FAQS

Frequently Asked Questions

What are the professional stills?

The Professional Stills that ‘Redo Photo’ shoots are professional photos of your products (retail), dishes (restaurants), cocktails (bars), and/or your business decor and ambiance.

How do I determine which package suits my business?

The package size is determined by the size of your business, the number of separate room, isles, etc.  Google Street View is a virtual walking tour, this means when moving through the space you can not walk through walls or objects.

There are private areas of the business, Do these areas need to be included?

No.  You can show as much or as little of the business as you desire.  Keep in mind, your tour should have viewpoints from all areas that customers are allowed with the exception of bathrooms or private spaces.

I have multiple properties, is there a discount?

There is a special rate for multiple location shoots. Contact us to let us know how many locations so we can customize a plan for your business/businesses.

How long is the entire process?

The photo shoot itself, for an regular size business will take 1-2 hours to complete.  Imagery will be active on Google in approximately 7-10 days from the shoot date.

Who owns the photos?

Ownership rights are transferred to the business owner, but Arena will retain the right to use imagery for promotional use.

What if I remodel or change my decor?

Following a re-model or major decor change, we can re-shoot your business for half the price of the original shoot.If you change your decor seasonally and would like your Google Street View to reflect your current look,  contact us too so we can customize a discounted rate.

My business has an old Street View, can it be replaced?

Yes, we can shoot your business and help claim your listing on Google.  Arena works very hard to ensure customer satisfaction, Google Street View Trusted Photographers are independent contractors who are approved by Google.

Please allow us to remedy any problems with a previous shoot – EVEN if were are not the original photographers.

Can I embed Street View on my website or social media platform?

Yes, Google provides simple and shareable ‘code snippets.’  But if you’re still having trouble, we’re happy to help you get your Street View where you want it.

Can customers be present during the photo shoot? When is the best time?

Yes, customers can be present during the photo shoot.  But keep in mind according to Google’s image standards we may have to blur faces.

We can also supply model release advice and documentation.

We recommend either shooting prior to the business being open for regular hours or asking permission from anyone present.

How do I prepare my business for a photo shoot?

Clean and organize the space the way you want it to appear to your customers online.

Take care to remove any personal information or items that are in site of customer spaces.Please prepare any dishes/cocktails/products for close up photography as apart of your professional stills and point of interest photos.